If something you bought from Flavourright Experience arrives damaged, faulty or is not what you ordered, tell us within 7 days of delivery and we will put it right.

How to return an item

• Call [your phone number] or email [your email] with your order number and a photo of the problem.
• Keep the item unused, in its original packing, until we reply.
• We will tell you where to send it, or arrange a pickup.

What we cannot take back

• Food and other perishable goods once opened, unless they were faulty when they arrived.
• Items that were made or changed to your order.
• Items damaged after delivery.

Refunds

Once we receive the item and check it, we refund the full price, including delivery if the mistake was ours. Card payments are refunded to the same card through PayHere, usually within 7 to 14 working days. If you prefer, we can send a replacement instead.

Bookings

To cancel a booking, contact us at least 7 days before the date for a full refund. Later cancellations may not be refunded.